IDD Workflow Optimization - Part 4
PROCESS IMPLEMENTATION & REVIEW
Implementation – where the rubber meets the road! You’ve identified and mapped then analyzed and redesigned……now you get to the fun/hard part – actually doing it! Without implementation there is no process improvement and it takes a unique type of leader to do it successfully. Just be prepared to be as diligent in this phase as your staff start work as you were during the planning phases.
There are quite a few suggested ways to implement however we recommend the following:
Do not confuse the effort required to learn something new (change effort) with a new system being difficult. Change requires an open mind.
Ongoing Review and Benchmarking
Even with the best of plans things don’t always go exactly the way you’re planned. Once you roll out the changes, you still need to monitor progress. This is where you need to revisit the notes you made on the key problems with the old process (see blog on workflow analysis).
Using our previous example. If you changed EHR vendors to improve the rate and timeliness of submission of notes/logs from direct support staff have you checked to see what the submission rates are after 3 months? The turnaround time for getting logs to billing after 6 months? While you may succeed with this, it might turn out that the supervisory staff are now not approving logs at an acceptably high rate and have become the workflow bottle neck. Remember, this is a good thing. These issues always existed the new process is simply exposing them so you now have a new focus from which to improve and ultimately profit! We’re happy to provide more information on continuous process improvement or change in general.
Congratulations! You made it through our series on improving workflow processes. The ultimate goal is to increase efficiencies, decrease waste and increase profits because profits are ultimately good for you, your co-owners/shareholders, staff and clients alike.
Finally, no matter how hard you work keeping up with the increasingly complex regulatory demands in long term care cannot be efficiently achieved with archaic paper charts or rudimentary Excel sheet or Access-based desktop-bound documentation. The value proposition of an EHR or practice management software system is undeniable! They are cheaper than adding new personnel and never need benefits, sick time or rest! Implementing Focused EHR is much easier than you think and we’ll guide you every step of the way! Let your software do the heavy lifting for you – that’s what it’s designed to do! Automation helps you work smarter and is the most efficient and affordable answer! Call FOCUSED SOFTWARE TODAY!
Continuous monitoring and improvement are key to maintaining optimal processes and optimal profits!