IDD Workflow Optimization - Part 3
Now that we have identified the pockets of waste, inefficiencies, vulnerabilities and other opportunities for improvement in our old process(es), we need to determine how to optimally change the weaknesses identified. It is critical that we have performed root cause analysis (again, see our last two blogs for details). This is because inappropriate or superficial change not only allows the problem to persist but the ineffective changes can ultimately frustrate our staff.
Even within a unique industry like IDD service provision, care and business work flow processes differ widely. Therefore the improvements/solutions for each step will be dependent on your company’s specific systems. The examples in this blog are not meant to apply to all IDD service enterprises.
Take the time to find the Root Cause of inefficiencies – it is well worth it!
There are, however, several best-practices you could follow. (Thanks to Nick Greene at Tallify for the first 5 on this list).
Software helps businesses become more efficient. However your staff will need to make some workflow adjustments to optimize the process.
In the interest of space we have not addressed all of the problems identified in the last blog but have given a few examples, in the table below, of recommended optimization steps.
It is vital to map out the new recommended process and for all impacted staff to have the opportunity to provide input so the chances of unforeseen problems or omissions are reduced.
In the new EHR process mapped above we have decreased steps from 6 to 4 while achieving the same objective ie billing with DCS originated notes/logs. In addition there are now internal quality checks all along the way that decrease errors (eg incomplete logs) which in turn helps decrease wasted time spent on manual supervisory review/re-routing rejected logs and can potentially help improve cash flow and revenue by shortening your billing cycle.
Next week, join us as we cover the final part of the series covering implementation and ongoing review.
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