Workflow process redesign starts with pen and paper

IDD Workflow Optimization - Part 3

PROCESS REDESIGN

Now that we have identified the pockets of waste, inefficiencies, vulnerabilities and other opportunities for improvement in our old process(es), we need to determine how to optimally change the weaknesses identified. It is critical that we have performed root cause analysis (again, see our last two blogs for details). This is because inappropriate or superficial change not only allows the problem to persist but the ineffective changes can ultimately frustrate our staff. 

Even within a unique industry like IDD service provision, care and business work flow processes differ widely. Therefore the improvements/solutions for each step will be dependent on your company’s specific systems. The examples in this blog are not meant to apply to all IDD service enterprises.

Take the time to find the Root Cause of inefficiencies – it is well worth it!

There are, however, several best-practices you could follow. (Thanks to Nick Greene at Tallify for the first 5 on this list).

  • Pick the right metrics for comparison – you’d want to compare your new process to the old one in terms of efficiency, so you can empirically know whether it’s better or not.
  • Work with the field-level employees. Chances are, they might have some input on what you could improve on.
  • Think long-term & account for error. In some cases, your solution works wonders in the short-term, but prove to be inefficient or costly long-term.
  • Define the exact scope of changes. You should know exactly what impact your solution will have, or you’ll be opening up to risk you could have avoided.
  • Perform risk analysis. You can never predict the outcome at a 100% accuracy. You’d want to account for anything that can go wrong. The manufacturing methodology, for example, might seem to work wonders initially – right up to the point when it completely breaks down due to some minor oversight.
  • Always consider automation for your business processes. This removes menial labor from your employee’s workloads, which leads to high productivity with employees working more on what matters. For example, instead of having your office admin chasing supervisors around for approval of notes or documents get a system that automatically routes notes for approval. Another example is having incident reports route automatically to identified QA staff. Well-chosen value-added automation that is apt for the task works out cheaper than staff every time and those staff can be moved to more intellectually stimulating activities in the company. It is important to note that the adoption technology will demand a change in your processes. Even if you have a software program developed solely for your company there will still have to be changes in work processes for optimal integration.
  • Standardize your employees workflow processes as much as possible. Again this is easier to do and oversee with the use of automation. Workflow software ensures that everyone completes every step of the process in the right order and makes it easy to identify tardy staff and outliers.
  • Incorporate the ability to track and analyze processes, deadlines and other key quality metrics. Find out if there are industry standards related to specific activities eg quality standards, net profits or mission-critical priorities. Also compare your own company-specific year on year data eg 2018 metrics compared to 2019. Once more, this is easier with software as manual tracking is inefficient and prone to error.

 

Software helps businesses become more efficient. However your staff will need to make some workflow adjustments to optimize the process.

In the interest of space we have not addressed all of the problems identified in the last blog but have given a few examples, in the table below, of recommended optimization steps.

Workflow redesign for special needs agency

It is vital to map out the new recommended process and for all impacted staff to have the opportunity to provide input so the chances of unforeseen problems or omissions are reduced.

In the new EHR process mapped above we have decreased steps from 6 to 4 while achieving the same objective ie billing with DCS originated notes/logs. In addition there are now internal quality checks all along the way that decrease errors (eg incomplete logs) which in turn helps decrease wasted time spent on manual supervisory review/re-routing rejected logs and can potentially help improve cash flow and revenue by shortening your billing cycle. 

Next week, join us as we cover the final part of the series covering implementation and ongoing review.  

Focused Software will help you map out your processes and optimize your workflow with our industry- best EHR!. We have an intuitively design EHR that your staff can easily get to grips with, a history of excellent readily available customer service and a proven track record of innovation. But don’t take our word for it. Ask for a demo to see just how intuitive our platform is then go to our client testimonial page to see what others are saying. They’ll give you an independent statement on our track record of innovation and customer service.

Call NOW – (281) 884 3537 ext. 117

2022 (1)
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2020 (1)
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2019 (19)
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  • September 1 | GROWING A STRONG DIRECT CARE WORKFORCE (IDD Business Management)
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  • July 28 | Getting Things Done For Busy Developmental Disability Service Providers (IDD Business Management)
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  • June 30 | Problem Solving For LTSS Providers (IDD Business Management, Intellectual or Developmental Disability – Character and Wellness)
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  • June 16 | Billing and Payment Review Survival Guide for IDD Providers (IDD Business Management, IDD Regulatory)
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  • March 24 | IDD Service Workflow Optimization (IDD Business Management)
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  • March 10 | Sexual Harassment in the IDD Workplace (IDD Regulatory)
    Employers are responsible for handling complaints of sexual harassment in the intellectual or developmental disability workplace. The consequences of delayed or inappropriate response can be significant for the victim and employer.
  • February 24 | The Art Of Compromise In The IDD Workplace (IDD Business Management)
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  • January 27 | Setting Marketing Goals For Success (IDD Business Management)
    How do you identify candidates that possess the skills you need AND fit in with your company culture? Ask the right questions! Read on for vital issues to consider and questions to ask to help ensure you hire right!
  • January 20 | Developing Marketing Plans For IDD Companies (IDD Business Management)
    Marketing plans may seem complicated but they can be as short as one page. An IDD marketing plan seeks to answer one question. Find out what this question is AND how to draft a straightforward marketing plan tailor-made for your IDD service company.
  • January 13 | The ONE Step To SURE Success Launching Your EHR (IDD Business Management)
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  • January 6 | Sex, Sexuality and People with IDD (Intellectual or Developmental Disability – Character and Wellness)
    Sex and sexuality can be difficult topics to discuss. However it is essential to assist people served to make wise choices. Here we give you practical help in addressing this vital issue while protecting your clients.
2018 (41)
  • December 16 | Finding The Right IDD Service Staff – The Interview (IDD Business Management)
    How do you identify candidates that possess the skills you need AND fit in with your company culture? Ask the right questions! Read on for vital issues to consider and questions to ask to help ensure you hire right!
  • December 9 | Finding The Right IDD Service Staff – Essential Prep​ (IDD Business Management)
    You’ve decided you need more staff for your IDD service company – great! Remember finding the right staff involves doing the prep work BEFORE you begin the search for candidates to avoid hiring catastrophes and company culture ‘misfits’. Our blog has crucial details you need to know!
  • December 2 | 7 Questions To Ask Before Hiring New Staff (IDD Business Management)
    Employees are one of the most important parts of your IDD Service enterprise. Determining if hiring new staff is the best move for your business is critical. Let’s learn what questions to ask before we put out those ads for new staff!
  • November 25 | Prioritizing Work When Everything Is An Emergency (IDD Business Management)
    IDD service providers are some of the busiest people around and it doesn’t look like things are slowing down any time soon! If you feel like you’re constantly putting out fires at work yet never getting enough done – this blog is for you! Learn about prioritizing work – taking back control of deadlines and your life!
  • November 18 | Giving Thanks For IDD Service Vendors (IDD Business Management)
    IDD service providers use vendors for encrypted email, EHRs, accounting etc. Choosing the right vendors is critical for your success. Here you’ll find out exactly what you need to know so you can hire companies or individuals that are aligned with your goals. They’ll make you want to give thanks all year round!
  • November 11 | Marketing IDD Services and Supports (IDD Business Management)
    Client choice is incredibly important in the world of IDD services and supports. This includes their choice of service provider. Marketing for IDD Providers is essential. Learn how your organization can differentiation itself from the crowd so you can serve more people with IDD with your special brand of TLC!
  • November 4 | Social Media for the IDD Service Provider (IDD Business Management)
    Social media 101 for IDD Service Providers – almost 90% of US businesses use social media for marketing. Is your IDD service agency using this vital tool as effectively as it can? Do you know the pitfalls to avoid? Read this blog for critical information that will help your business get social media done right!
  • October 28 | SPI Section C – Electronic Systems For IDD Service Providers (IDD Regulatory)
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  • October 21 | SPI Review – Section B Part 2 (IDD Regulatory)
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  • October 14 | HHS SPI Section B Part 1 (IDD Regulatory)
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  • October 7 | SPI (Security and Privacy Inquiry) – Section A (IDD Regulatory)
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  • September 2 | Are You Multitasking or Faulty-Tasking? (Intellectual or Developmental Disability – Character and Wellness)
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  • August 26 | Direct Care Staff Exodus Part 2 (IDD Business Management)
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  • August 19 | Direct Care Staff Exodus Part 1 (IDD Business Management)
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  • August 12 | Countdown to HCS Compliance – Citations the Top 3 (IDD Business Management)
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  • August 5 | Countdown to HCS Compliance – Citations #4-7 (IDD Business Management)
    The next several principles cited (specifically #7, 6 and 4) typify the reasoning behind implementing an Electronic Health Record (EHR)– the Focused Software system. Our EHR can really make HCS compliance easy!
  • July 29 | Countdown to HCS Compliance – Citations #10,9,8 (IDD Business Management)
    Here we review the Texas Top 10 Principles Cited During Reviews: Home and Community-based Services. Let’s explore some of these frequently-cited principles and ways Focused Software can help your company maintain compliance and avoid citations.
  • July 22 | GROWING UP AS A CEO – RESPONSIBILITY (IDD Business Management)
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  • June 24 | Behavioral ABCs and the IDD Service Provider (IDD Clinical Care)
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  • June 1 | Culture of Change In IDD/Special Needs (IDD Business Management)
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  • May 25 | Why Change For IDD Service Providers (IDD Business Management)
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  • May 18 | Legacy and the IDD Professional (Intellectual or Developmental Disability – Character and Wellness)
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  • May 6 | The Natural Born Leader Myth in IDD Services (IDD Business Management)
    The myth of the natural born leader can have particularly dangerous effects in the IDD/Special Needs service arena as many owners/execs struggle to lead their organizations through times of significant industry change and cut backs. Administrators in IDD care need to commit to putting in the time and effort needed to become better leaders so these companies offering vital care services to this vulnerable population do not fail.
  • April 30 | Strategic Acquisitions among IDD Service Companies (IDD Business Management)
    Strategic acquisitions among IDD companies is one way to expand businesses and rapidly obtain much needed skills and/or resources. However the acquisition of another company can be as risky as it is potentially rewarding. Read our blog before you pull the trigger to avoid nasty surprises!
  • April 10 | Integrity and the IDD Professional (Intellectual or Developmental Disability – Character and Wellness)
    IDD service professionals are entrusted with the care of a vulnerable set of people. We need to portray certain personal characteristics in order to carry out these responsibilities optimally. Are you a person of character? A leader with integrity? Read our blog and find out!
  • March 20 | EHR/EMR and Quality – VP#4 (IDD Business Management, IDD Clinical Care)
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  • March 6 | EHR/EMR vs Paper Charts – VP#3 (IDD Business Management)
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  • February 6 | Electronic Healthcare Record – Time is Money! VP#1 (IDD Business Management)
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  • January 9 | Compassionate Care for ALL in IDD Service! (Intellectual or Developmental Disability – Character and Wellness)
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