Social media and IDD service provider

Social Media for IDD Service Providers

Table of Contents

What is Social Media exactly?

The definition of “social media” is broad and constantly evolving. The term generally refers to Internet-based tools that allow individuals and communities to communicate and share information, ideas, personal messages, images, and other content. There are different social media types including blogs, social networks (eg Facebook, MySpace, Google Plus, Twitter), professional networking (LinkedIn), video-sharing (YouTube, Flickr) and photo-sharing sites (Instagram, Pinterest), knowledge/information aggregation (Wikipedia) etc.

Why is Social Media Important To IDD Service Providers?

Everyone’s impressions, beliefs and subsequent actions are impacted by the information that comes from their environments (including the people with whom they have connections). Interaction with social media platforms means that the number of people who can influence our opinions now include ‘friends’ and fellow social site users in far-off countries whom we may have never met. 

Participation in social media by the general public has increased sharply. In the US 77% of adults own a social media profile and 88% of businesses use social media for marketing purposes. The use of social media is prevalent across all ages and professions and is pervasive around the world with Facebook (in the second quarter of 2018) averaging 2.23 billion active users/month worldwide, a number that represents just under a third of the world’s population. 

This means that the people you serve, their families, potential clients, your staff and (very probably you!) rely on social media everyday to make decisions. In fact, many people will make assumptions about the type of IDD service provider you are just from your online presence (or lack thereof!) A strong social media presence may be interpreted as an indication that the provider offers more cutting edge care and/or is a more modern and secure agency, a ‘bigger and more reliable’ company than providers without a social media presence. Allowing authorized care-givers and staff access to online EHR tools (like you get at Focused Software!) also helps promote a company image of organization, efficiency and being up to date. 

Another reason this topic is important is because many employees, carers or business owners increasingly base professional (and personal) decisions upon information sourced from social media sites (consciously or subconsciously). 

One caveat to creating a social media presence for your company is that building and maintaining an effective social presence can be time consuming. You should only embark on crafting a social media presence for your company if you’re committed to doing so for the long haul. It can be time and cost-prohibitive if you have to hire staff to monitor your organization’s online presence. However if handled properly the upfront costs may be well worth the potential extra revenue stream.

Uses Of Social Media In Health Care

  • Professional Networking and Education – sharing expertise and advice amongst colleagues
  • Organizational Promotion – IDD service providers can use social media for communicating with the community, people served and care givers; enhancing organizational visibility; marketing products and services; establishing a venue for acquiring news about activities, promotions, and fund-raising; providing a channel for patient resources and education; and providing customer service and support.
  • Person Centered Support Topics – There is considerable resistance to using social media for communicating topics regarding personal supports. Even though some care givers feel that this will lead to “better education, increased compliance, and better outcomes” the uniqueness of each person and the potential for misinterpretation amongst other concerns have hindered this use.
  • General IDD Education – It is best to stick to general (non-medical) topics if possible to prevent misinterpretation and inappropriate application of medical advice.
  • Public Health/Services Programs – again sticking to general topics is best. Use completely de-identified examples if illustrations are necessary. 

The Dangers Of Social Media

Poor Quality of Information – The main limitation of information found on social media and other online sources is a lack of quality and reliability as well as the frequent anonymity of the contributors. A hilarious yet slightly disturbing example of the power of social media (not in the health care arena) is found in this true story of how a non-existent (ie completely fictitious) restaurant became the #1 ranked eatery in London, England through the power of social media alone!
If your IDD service agency has a social presence, you can help guide people served and their families to reliable websites (through embedded links) where the information is subject to quality control (eg the Focused blog page here!).

Damage to Professional Image – A major risk associated with the use of social media is the posting of unprofessional content that can reflect unfavorably on an IDD service agency. This can happen if an employee identifies themselves as a staff member at your organization and then posts information about their personality, values, and priorities (eg ‘venting’) that is not in keeping with the brand/image you strive to project.

Breaches of Privacy – The HIPAA Privacy Rule levies heavy fines and potential criminal charges on the unauthorized disclosure of individually identifiable health information by covered entities in oral, paper, or electronic form. Concerns regarding the use of social media by health care providers frequently center on the potential for negative repercussions resulting from the breach of confidentiality.

Consent is a critical issue to consider when using social media.

Licensing Issues – For some professions the use of social media can also adversely affect a health care provider’s credentials and licensure. Penalties can be meted out for unprofessional behavior, such as the inappropriate use of social media, breaches of privacy etc.

Legal Issues – The widespread use of social media has introduced new legal complexities. A number of constitutional rights can be applied to the use of social media, such as freedom of speech, freedom from search and seizure, and the right to privacy; however, these rights can be successfully challenged.
In 2009, a U.S. District Court upheld the expulsion of a nursing student for violating the school’s honor code by making obscene remarks about the race, sex, and religion of patients under her care. The court concluded that the school’s honor code and confidentiality agreement signed by each nursing student governed the standards of acceptable behavior, dismissing the student’s claim that her right to freedom of speech had been violated.
Legal cases should never be discussed on social media because most current case law dictates that such information is “discoverable.”
Providers can also expose themselves to lawsuits if they respond to a question sent via social media by providing medical advice.

IDD service agencies should conduct periodic searches for their company names or other identifying information to ensure that their brand is being projected in accordance with the company vision. (For more on this check out our branding blog here!)

Guidelines For Policies Relating To Social Media Usage

Although there are benefits social media can pose many risks for IDD service providers that could potentially affect the safety and security of personal information, consent, and other ethical issues. Policies that establish employee guidelines regarding the appropriate use of social media are strongly recommended. A (non-exhaustive) list of points that might be addressed in organizational social media policies is presented below. Consequences regarding policy violations should also be defined.

Concepts for Health Care Organizations’ Social Media Policies

  • Address discrimination, harassment, wrongful termination, leaking of confidential or proprietary information, damage to the organization’s reputation, productivity, and other issues.
  • Address expectations regarding employee behavior outside the realm of employment.
  • Ban, limit, and/or monitor employee access to the Internet and/or to social networking sites.
  • Define employees’ responsibilities when witnessing inappropriate use of social media.
  • Define policy regarding the use of organizational email addresses and graphics or logos.
  • Define disciplinary actions for the inappropriate use of social media.
  • Designate who can access social media on the organization’s premises and for what purpose.
  • Ensure that medical staff and employees acknowledge that they are not representing the organization when they post material to their personal social media sites.
  • Ensure that medical staff and employees disclose any conflicts of interest.
  • Ensure that the medical staff and employees are familiar with state and federal guidelines regarding patients’ privacy.
  • Ensure that the medical staff and employees include a disclaimer when they are not speaking on behalf of the organization.
  • Ensure that the medical staff, employees, and students understand the need to adhere to the organization’s social media policy.
  • Revise or expand current policies regarding patient consent and the posting of patient information on social media.

Just because a story gains traction on social media doesn’t make it accurate! A Ridiculous Tale Of The Power of Social Media.

Conclusion - Why Social Media Matters

When used wisely and prudently, social media sites and platforms offer the potential to promote individual and public health, as well as professional development and corporate advancement. However, when used carelessly, the dangers these technologies pose to IDD service providers is formidable.

Remember:

  • When handled correctly social media can help communicate the value and brand of your company to a much larger audience. However unprofessional use can swiftly go viral (negatively) and bring regulatory consequences. 
  • Take what you learn on social media about colleagues, vendors and others with a pinch of salt. Do your due diligence and research information gathered from known reliable sources.
  • Social media has awesome power – you cannot afford to just ignore it. If social media can make an imaginary restaurant the #1 eatery in London imagine what it can do for your very real business!

Final Points...

Social media is unavoidable and getting more important daily in the business arena. Focused Software doesn’t handle your online social profile but we are here to make sure that when your clients do come you have a responsive EHR that works as hard as you do! (Don’t our word for it – ask our clients!)

As the competition amongst IDD service providers gets tougher those who can tell their story better (read: communicate their brand narrative) to the most client families will continue to grow. Gone are the days when it was enough to offer stellar care and hope for the best. If the clients and their families don’t know your company exists how are they supposed to sign up? Project an efficient and up to date company image by using social media and a value added EHR! Call FOCUSED SOFTWARE TODAY!

Call NOW – (281) 884 3537 ext. 107

Focused Blog List

2020 (1)
2019 (19)
  • December 21 | Managed Care and the IDD Service Provider (IDD Business Management)
    The myth of the natural born leader can have particularly dangerous effects in the IDD/Special Needs service arena as many owners/execs struggle to lead their organizations through times of significant industry change and cut backs. Administrators in IDD care need to commit to putting in the time and effort needed to become better leaders so these companies offering vital care services to this vulnerable population do not fail.
  • September 1 | GROWING A STRONG DIRECT CARE WORKFORCE (IDD Business Management)
    The turnover rate of direct care staff (DCS) among companies providing care in the community can range from 44-166% of staff each year! Every owner/administrator knows they cannot provide services without direct care staff but very few companies have successfully managed to retain large numbers of these essential members of the healthcare team. Here we cover 10 proven strategies for successfully retaining your direct cares staff.
  • July 28 | Getting Things Done For Busy Developmental Disability Service Providers (IDD Business Management)
    Providers who serve people with intellectual or developmental disabilities are some of the busiest people I know. Here we review David Allen’s “Getting Things Done” system widely described as effective, simple, timeless and can be done anywhere, anytime on paper or even on your smartphone. Let’s get productive!
  • June 30 | Problem Solving For LTSS Providers (IDD Business Management, Intellectual or Developmental Disability – Character and Wellness)
    When was the last time you had no fires to put out at work? Have Sunday nights simply become miserable preludes to manic Monday mornings? Problems and bad habits can be changed. Changing your (work) life takes humility, maturity, thought and effort but you’re totally worth it and you can do it. And we’re here to help!
  • June 16 | Billing and Payment Review Survival Guide for IDD Providers (IDD Business Management, IDD Regulatory)
    Billing and Payment Reviews (AKA Financial Audits) don’t have to be scary events for IDD service providers. Maintaining accurate and compliant documentation at all times will help you face any auditor at any time with confidence. Let us show you how!
  • June 2 | How to Overcome Your Fear of Change at Work (IDD Business Management, Intellectual or Developmental Disability – Character and Wellness)
    Many of us desperately crave change at work — yet we are uncomfortable and terrified when it occurs. Learn how to overcome your fear of change at work and welcome it as source for career growth.
  • May 26 | Measuring IDD Service Success (IDD Business Management)
    Measuring the success of an IDD service company is critical to business growth. If you don’t know how well you’re doing compared to last year’s profits or even how you’re doing compared to your competitors then you’re missing vital information. Learn the key measures of success you should be tracking in this article.
  • May 5 | Workflow Process Improvement for Long Term Care (Uncategorized)
    Workflow improvement for long term services and supports is a do-or-die decision for all companies that serve people with IDD/Special Needs. The current industry environment of increased regulatory and documentation requirements, cost cutting and direct care staff shortages mean continuous improvements are critical.
  • April 21 | Workflow Redesign for Special Needs Agencies (Uncategorized)
    Workflow redesign is the 3rd optimization step. We create solutions to inefficiencies (see last blog), improve quality metrics and revenues as well as our capacity to serve an increased number of people with IDD.​
  • April 7 | IDD Service Workflow Analysis (IDD Business Management)
    We have learned how to prioritize which of our many business processes to map out for the biggest and quickest impact. Now we look into asking the right questions in IDD service workflow analysis so we clearly identify key problems that decrease our efficiencies and cost the company time and money! Let’s get started.
  • March 24 | IDD Service Workflow Optimization (IDD Business Management)
    Every business on earth follows repetitive processes to get work done; this includes companies serving people with IDD/special needs. Optimizing these processes is essential for the survival and growth of every business. Learn how to optimize specifically chosen processes in your business to increase profits and efficiency, decrease waste and make work more enjoyable for you, your staff and your clients.
  • March 10 | Sexual Harassment in the IDD Workplace (IDD Regulatory)
    Employers are responsible for handling complaints of sexual harassment in the intellectual or developmental disability workplace. The consequences of delayed or inappropriate response can be significant for the victim and employer.
  • February 24 | The Art Of Compromise In The IDD Workplace (IDD Business Management)
    In today’s IDD service industry, it is almost impossible to run an organization without compromising due to the complexities of dealing with state regulators, guardians, staff, colleagues, third party vendors and clients. Compromising well is a vital skill that all IDD service leaders need to acquire. Read on for more.
  • February 10 | Lessons From A(nother) Government Shutdown (IDD Business Management)
    For the IDD service provider government shutdowns can have significant direct and indirect impact. Similar to natural disaster preparedness you should ensure that your business has a well thought-out plan for dealing with government shutdowns and other high-impact financial challenges.
  • February 3 | Strategic Marketing For IDD Service Providers (IDD Business Management)
    Here we review the final step in strategic marketing for IDD service providers – the who, what and where of our marketing plan. This delineates exactly how our team will ensure that we reach the right potential clients with the right message.
  • January 27 | Setting Marketing Goals For Success (IDD Business Management)
    How do you identify candidates that possess the skills you need AND fit in with your company culture? Ask the right questions! Read on for vital issues to consider and questions to ask to help ensure you hire right!
  • January 20 | Developing Marketing Plans For IDD Companies (IDD Business Management)
    Marketing plans may seem complicated but they can be as short as one page. An IDD marketing plan seeks to answer one question. Find out what this question is AND how to draft a straightforward marketing plan tailor-made for your IDD service company.
  • January 13 | The ONE Step To SURE Success Launching Your EHR (IDD Business Management)
    There is just ONE step you can take TODAY that will almost certainly guarantee the successful implementation of an EHR in your IDD service business. This is the fastest way to guarantee rollout possible. Read our blog to find out what it is!
  • January 6 | Sex, Sexuality and People with IDD (Intellectual or Developmental Disability – Character and Wellness)
    Sex and sexuality can be difficult topics to discuss. However it is essential to assist people served to make wise choices. Here we give you practical help in addressing this vital issue while protecting your clients.
2018 (41)
  • December 16 | Finding The Right IDD Service Staff – The Interview (IDD Business Management)
    How do you identify candidates that possess the skills you need AND fit in with your company culture? Ask the right questions! Read on for vital issues to consider and questions to ask to help ensure you hire right!
  • December 9 | Finding The Right IDD Service Staff – Essential Prep​ (IDD Business Management)
    You’ve decided you need more staff for your IDD service company – great! Remember finding the right staff involves doing the prep work BEFORE you begin the search for candidates to avoid hiring catastrophes and company culture ‘misfits’. Our blog has crucial details you need to know!
  • December 2 | 7 Questions To Ask Before Hiring New Staff (IDD Business Management)
    Employees are one of the most important parts of your IDD Service enterprise. Determining if hiring new staff is the best move for your business is critical. Let’s learn what questions to ask before we put out those ads for new staff!
  • November 25 | Prioritizing Work When Everything Is An Emergency (IDD Business Management)
    IDD service providers are some of the busiest people around and it doesn’t look like things are slowing down any time soon! If you feel like you’re constantly putting out fires at work yet never getting enough done – this blog is for you! Learn about prioritizing work – taking back control of deadlines and your life!
  • November 18 | Giving Thanks For IDD Service Vendors (IDD Business Management)
    IDD service providers use vendors for encrypted email, EHRs, accounting etc. Choosing the right vendors is critical for your success. Here you’ll find out exactly what you need to know so you can hire companies or individuals that are aligned with your goals. They’ll make you want to give thanks all year round!
  • November 11 | Marketing IDD Services and Supports (IDD Business Management)
    Client choice is incredibly important in the world of IDD services and supports. This includes their choice of service provider. Marketing for IDD Providers is essential. Learn how your organization can differentiation itself from the crowd so you can serve more people with IDD with your special brand of TLC!
  • November 4 | Social Media for the IDD Service Provider (IDD Business Management)
    Social media 101 for IDD Service Providers – almost 90% of US businesses use social media for marketing. Is your IDD service agency using this vital tool as effectively as it can? Do you know the pitfalls to avoid? Read this blog for critical information that will help your business get social media done right!
  • October 28 | SPI Section C – Electronic Systems For IDD Service Providers (IDD Regulatory)
    Section C of the SPI deals with electronic systems used to house patient confidential information (inc. PHI). As this involves using cellphones, tablets, laptops, electronic voicemail etc it impacts virtually everyone. Read our blog for critical information on how to keep your patient data safe and direction on the recent cybersecurity requirements.
  • October 21 | SPI Review – Section B Part 2 (IDD Regulatory)
    Here we finish reviewing section B of the SPI (Security and Privacy Initial Inquiry). This section deals with Workplace and Workforce safeguards and practices.
  • October 14 | HHS SPI Section B Part 1 (IDD Regulatory)
    We review the first part of section B of the latest version (v2.1 06/2018) of the Texas HHS SPI which deals with Policies and Procedures! Come and learn about it so you can ensure all of bases on YOUR Policies and Procedure!
  • October 7 | SPI (Security and Privacy Inquiry) – Section A (IDD Regulatory)
    We review the latest version (v2.1 06/2018) of the Texas HHS SPI (Security and Privacy Inquiry). Fee-For-Service Long Term Care and IDD providers must have copies of this document on file with the state. Here we go over some salient points in section A.
  • September 28 | BUDDY WALK NYC NDSS 2018 (Intellectual or Developmental Disability – Character and Wellness)
    A first hand report on the 23rd Annual NYC Buddy Walk® in Central Park! The National Down Syndrome Society (NDSS) and nearly 2000 others came together to raise awareness, help gain acceptance and promote inclusion of all people with Down Syndrome.
  • September 23 | CMS EHR PROMOTING INTEROPERABILITY (IDD Business Management)
    The CMS EHR Incentive Programs has been renamed the CMS ‘Promoting Interoperability (PI) Programs’. Designed to incentivize healthcare facilities to use EHRs to achieve quality goals and making CMS payments dependent on achieving these targets. How long until YOUR IDD/Special Needs operations are affected?
  • September 16 | Top 5 Texas Home Living Citations (TxHmL) Part 2 (IDD Business Management)
    Here we review the Top 5 Principles Cited During Reviews For the Texas Home Living (TxHmL) Services. Let’s explore the top 5 most frequently-cited principles and ways Focused Software can help your company maintain compliance and avoid citations.
  • September 9 | Most Common TxHmL Citations Top 10 part 1 (IDD Business Management, Uncategorized)
    Here we review the Top 10 Principles Cited During Reviews For the Texas Home Living (TxHmL) Services. Let’s explore some of these frequently-cited TxHmL citations and principles as well as ways Focused Software can help your company maintain compliance and avoid citations.
  • September 2 | Are You Multitasking or Faulty-Tasking? (Intellectual or Developmental Disability – Character and Wellness)
    As busy IDD and special needs service professionals everyday there seems to be more things to do and then you have to remember to document having done them all! Many of us multitask as a way to try to save time. If you consider yourself a multitasking Queen (or King) read our article…..the truth will surprise you!
  • August 26 | Direct Care Staff Exodus Part 2 (IDD Business Management)
    There is a crisis in the IDD/special needs service arena – the exodus of direct support employees. The numbers of this critical group of employees is steadily dwindling even as demand increases. We look at ways to improve staff retention in this blog.
  • August 19 | Direct Care Staff Exodus Part 1 (IDD Business Management)
    There is a crisis in the IDD/special needs service arena – the exodus of direct care support staff. The numbers in this critical group of employees is steadily dwindling even as demand increases. We look at reasons for the exodus in this blog.
  • August 12 | Countdown to HCS Compliance – Citations the Top 3 (IDD Business Management)
    The top 3 principles cited during reviews of HCS agencies are varied and can come with significant penalties. We review them in-depth and include staff training and two other key areas. Can you guess what the top 3 HCS citations are? Read on!
  • August 5 | Countdown to HCS Compliance – Citations #4-7 (IDD Business Management)
    The next several principles cited (specifically #7, 6 and 4) typify the reasoning behind implementing an Electronic Health Record (EHR)– the Focused Software system. Our EHR can really make HCS compliance easy!
  • July 29 | Countdown to HCS Compliance – Citations #10,9,8 (IDD Business Management)
    Here we review the Texas Top 10 Principles Cited During Reviews: Home and Community-based Services. Let’s explore some of these frequently-cited principles and ways Focused Software can help your company maintain compliance and avoid citations.
  • July 22 | GROWING UP AS A CEO – RESPONSIBILITY (IDD Business Management)
    Learning to take responsibility for your business’s difficulties or failings can be painful. Yet it is also liberating and at the end of the day most definitely advantageous for your company’s long term success! It’s also one of the defining characteristics of the mature CEO. Read on – it will change the way you lead!
  • July 15 | 8 REASONS WHY IDD SMALL BUSINESSES FAIL (IDD Business Management)
    No-one builds an IDD service business wanting it to fail – yet many of these small businesses do. Find out the 8 most common pitfalls leading to failure and more importantly what you can do to avoid them!
  • July 8 | 5 Ways To Differentiate Your IDD Company Brand (IDD Business Management)
    What is your IDD company brand? If your answer starts ‘Ummm….’ read on. With online access to provider audit results and daily viral tweets the need for brand management among IDD service providers has never been greater! Let’s review 5 easy ways you can take control of your brand.
  • July 1 | IDD Customer Service In the Special Needs Arena (IDD Business Management)
    We try to do our best when it comes to IDD Customer Service ie serving our paying customers. That’s great but what about the large pool of customers we frequently ignore? Find out just who and what you’re missing in our blog!​
  • June 24 | Behavioral ABCs and the IDD Service Provider (IDD Clinical Care)
    Let’s review the objective functional analysis of problem behaviors with a common behavioral example that you might have come across.
  • June 17 | Sustaining Change In IDD/Special Needs (IDD Business Management)
    Sustaining change is the final yet ongoing phase of change management. It requires that leaders continue to execute, measure and improve change efforts. Part 4 of our Change management blog series covers this topic throughly. Read on!
  • June 11 | Planning For Success In IDD/Special Needs (IDD Business Management)
    Not planning for success when instituting change in the IDD or special needs industry is planning for failure. Let’s review 7 key questions to ask when planning for your next successful change endeavor.
  • June 1 | Culture of Change In IDD/Special Needs (IDD Business Management)
    Helping our staff modify their behavior is central to the success of any change effort at work. As IDD execs, we need to realize that the chances of success for our change initiatives (eg buying a new EHR) are much higher if we create a culture of change and get buy-in from our staff first. Find out how in our blog!
  • May 25 | Why Change For IDD Service Providers (IDD Business Management)
    Why change at all? Well it may surprise you to know that none of us really has much of a choice when it comes to change! The question is will the changes you make be well-thought out and intentional OR will they be forced upon you? Read on to find out more!
  • May 18 | Legacy and the IDD Professional (Intellectual or Developmental Disability – Character and Wellness)
    The daily choices we make are consequential. What legacy are you building with each action, day by day? Not just as an IDD service carer but as a leader? Or even a person? Your legacy will be based on the integrity you display to all – your consumers, your staff and even your family at home.
  • May 13 | IDD Providers Busy-ness and Business (IDD Business Management)
    Busy-ness is NOT an IDD Service badge of honor! Are you addicted to busy-ness? The work of an IDD service provider is real however no-one should be eternally busy. Read this new Focused blog to find out why unrelenting busy-ness is bad for you and what you can do to save time, effort and improve your efficiencies.
  • May 6 | The Natural Born Leader Myth in IDD Services (IDD Business Management)
    The myth of the natural born leader can have particularly dangerous effects in the IDD/Special Needs service arena as many owners/execs struggle to lead their organizations through times of significant industry change and cut backs. Administrators in IDD care need to commit to putting in the time and effort needed to become better leaders so these companies offering vital care services to this vulnerable population do not fail.
  • April 30 | Strategic Acquisitions among IDD Service Companies (IDD Business Management)
    Strategic acquisitions among IDD companies is one way to expand businesses and rapidly obtain much needed skills and/or resources. However the acquisition of another company can be as risky as it is potentially rewarding. Read our blog before you pull the trigger to avoid nasty surprises!
  • April 10 | Integrity and the IDD Professional (Intellectual or Developmental Disability – Character and Wellness)
    IDD service professionals are entrusted with the care of a vulnerable set of people. We need to portray certain personal characteristics in order to carry out these responsibilities optimally. Are you a person of character? A leader with integrity? Read our blog and find out!
  • March 20 | EHR/EMR and Quality – VP#4 (IDD Business Management, IDD Clinical Care)
    Quality standards drive the healthcare industry. People with IDD and special needs deserve consistent high quality healthcare wherever they live. In the final installment of the “Value Proposition” series we review the elusive yet eternally pursued goal of Quality.
  • March 6 | EHR/EMR vs Paper Charts – VP#3 (IDD Business Management)
    IDD companies that use paper charts for consumer info waste their most expensive resource (personnel time) daily. You’re not just paying for paper and toner! In this third Value Proposition blog – we review the true Cost of Doing Business (CODB) with paper charts versus an EHR/EMR documentation system.
  • February 20 | EHR/EMR and IDD Service Leadership VP#2 (IDD Business Management)
    The second installment in the 4 part “Value Proposition” series reviews the true leader’s role in attaining efficiency and quality standards in an IDD service agency. It also describes how the use of an electronic medical record system can help a leader keep the bottom line in control.
  • February 6 | Electronic Healthcare Record – Time is Money! VP#1 (IDD Business Management)
    Do you consciously appreciate the fact that you cannot get time back? When you consistently spend time on things that do not better you (monetarily or otherwise) you are wasting time. The first installment in this 4 part “Value Proposition” series reviews the real time, dollars and cents you save with an Electronic Healthcare Record.
  • January 23 | Successful Transition from Paper to Focused EHR (IDD Business Management)
    Implementing an EHR demands disciplined visionary leaders with clear goals and the resilience to manage change. Have you got what it takes?
  • January 9 | Compassionate Care for ALL in IDD Service! (Intellectual or Developmental Disability – Character and Wellness)
    Working in the IDD service industry very likely means that you are a care provider by profession (and probably by nature). Here we review the value of compassionate care and empathy for all…….and we mean ALL!!
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Reference: Social media and health care professionals: benefits, risks, and best practices. P T. 2014;39(7):491-520. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4103576/

Photograph: LoboStudioHamburg (cell phone with social media apps)