Direct Care Staff Exodus - Part 2
Even with the best will in the world, new DCS will be less efficient than more experienced employees, which leads to a loss of productivity. As personnel time is the most expensive cost item for IDD/special needs service businesses, it only makes sense to apply efforts to retaining seasoned staff who get things done.
This is a very important but undervalued consequence of high DCS turnover. This means that experienced workers have company knowledge and insight that is difficult and sometimes impossible to replace. This may include who to contact and how to deal with certain third party vendors, why things are done a certain way, the results of non-documented past change initiatives, what newer employees should do and how to approach certain senior staff members and sometimes just company folklore. These experienced DCS employees can serve as sources of wisdom for their colleagues and even senior executives and when they leave they take this know-how with them.
Many people served and their families build strong relationships with their staff. When these staff members are frequently resigning and being replaced by new, inexperienced staff, the company often loses the trust of the consumer and the families they serve. As these consumers grieve the loss of some of their closest staff members this impacts their mental health and well-being and as a result they may have difficulties establishing trusting relationships with the new staff members. The new DCS’s unfamiliarity with duties can also lead to an increased potential for workplace injuries and as more experienced employees shoulder an increased workload, they may experience a deterioration of working conditions which ultimately could lead to more turnover.
“There are only four kinds of people in the world – Those who have been caregivers, Those who are currently caregivers, Those who will be caregivers, And those who need caregivers.” –Rosalynn Carter
Patient care is the core of all that providers do. A big part of that care is provided by direct care staff. It’s important not to take this key employee group for granted as no-one could run an IDD or Special Needs service without them. Let’s do the best we can to reward and retain great DCS today. Focused EHR is a value-added time-saving online practice software that is easy for DCS to use and saves them money and time spent posting, faxing and mailing service delivery logs and other documentation. Call Focused Software for more infomation TODAY!!
Micke, Heather, “Causes and Solutions for High Direct Care Staff Turnover” (2015). Master of Social Work Clinical Research Papers. Paper 494.
There Are Significant Business Costs to Replacing Employees – Center For American Progress https://www.americanprogress.org/wp-content/uploads/2012/11/CostofTurnover.pdf
Larson, S.A., Tolbize, M.S.A., Kim, O., and York, B. (2016). Direct Support Professional Turnover Costs in Small Group Homes: A Case Study. Minneapolis: University of Minnesota, Research and Training Center on Community Living.
Engin Akyurt (Abandoned wheelchair)