The program provider failed to conduct initial and periodic training that ensured staff members and service providers were qualified to deliver services as required by the current needs and characteristics of the individuals to whom they delivered services, including the use of restraint.

Ensuring that providers of direct supports are trained on individual needs is critical to providing adequate care and appropriate interventions!  Safety and satisfaction are hugely impacted by Special Needs training, so it’s important to verify that everyone who provides supports receives this necessary information.  FS offers two ways to ensure verification of training.  First, documentation of those individual needs is available in an easy-to use, easy-to-print format located via the Special Needs link in each consumer’s individual record.  (1) Provider application users simply click on the link and fill in the blanks to specify information, tailor supports and interventions, and generate a printable report to use for staff training.  Once the direct service provider receives the training and signs the report form, (2) the form can be scanned and uploaded back into the Focused Software system, where it can be stored as a Personnel Checklist item.  (By the way, the Personnel Checklist is another recently-released update to the FS system, allowing Program Providers to verify qualifications, training, record expirations, and upload documents to meet certification or customized company requirements.)