THE CHANGE MANAGEMENT SERIES #I
Welcome to the first in our four part series on Change Management! Change is an essential characteristic of any living thing – that includes your business. Instead of railing against it, why not embrace change as the positive process it can be? As this series unfolds our hope is that you become eager to identify opportunities for change at your company and as a result become more efficient, reduce errors and increase productivity and value. Remember without change, there can be no growth, no improvement, no progress. Businesses that choose not to accommodate change are doomed to the inescapable process of their own death. In today’s fast-moving environment anyone looking for the pace of change to slow down is likely to be sorely disappointed. You know that change is the only constant in the IDD/Special Needs service provider world. HHS has imposed or made adjustments to multiple advisory/regulatory expectations for HCS and TxHmL in the last year alone. These changes have significantly impacted the way IDD service professionals document service provision, get approved for payment, and — here’s an ugly reminder— incur administrative penalties and recoupments.
Jack Welch, legendary former CEO of General Electric, says “If the rate of change on the outside (of your business)
exceeds the rate of change on the inside, the end is near.”
As a leader burying your head in the sand is not an option here! Without change, businesses will eventually lose their competitive edge and fail to meet the needs of people served, regulators and even staff. Sooner rather than later these businesses start losing money too. Business owners, administrators and front line staff (including direct support professionals) should and can learn to embrace change. The effort you invest in teaching yourself and your staff to embrace change today will pave the way to a smarter, more efficient, sustainable business tomorrow.
So what kind of change are we talking about here? Even though there are many reasons for change to occur – introduction of state-of-the-art technology, identification of new opportunities, performance gaps/customer demands, regulatory requirements, quality improvements and more. These many reasons for change ultimately result in two types of change: voluntary and involuntary. In the business environment, the ‘best’ change is voluntary (controlled) change. Introducing Focused Software into your workplace is a voluntary, proactive change. Although the adoption of new technology can be challenging at first, ultimately the change tends to increase productivity and service quality, incidentally it also serves to effectively address some of the involuntary change triggers. An example would be resolving HHS requirements regarding physical receipt of service delivery logs prior to billing by using an EHR/EMR (which also saves time and improves your cashflow).
Your business must adapt, innovate and evolve – or die. The right to choose is just as important for you as a leader as for the people you employ and serve. Make the right (smart, voluntary, sustainable) choice – use Focused Software!
In the next part of this series on “Change” we will go over how to plan for success as we implement change.